Refund and Return Policy

Effective Date: 01.01.2025

At 3Wickets, we are committed to providing a hassle-free shopping experience. This Refund and Return Policy outlines your rights and our procedures for handling returns in accordance with Canadian laws and U.S. consumer protection regulations.

1. Eligibility for Returns

• Timeframe: Returns must be initiated within 30 days of the delivery date.
• Condition of Items:
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Items showing signs of use or wear may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Items marked as “Final Sale.”
• Gift cards and promotional items.
• Products damaged due to improper use or handling.

3. Return Process

• To initiate a return:
  • Contact our customer support at [Insert Email Address] or [Insert Phone Number].
  • Provide your order number and the reason for the return.
  • Our team will provide a return authorization number (RAN) and instructions for shipping the item back.
• Return Shipping Costs:
  • Customers are responsible for return shipping fees unless the product is defective or incorrect.
  • For U.S. Customers: Any customs duties or fees incurred for returns are the customer’s responsibility unless the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.

4. Refunds

• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
• For U.S. Customers: Refunds may take an additional 3-5 business days to appear in your account due to cross-border processing.
• Shipping fees are non-refundable, except for defective or incorrect items.

5. Exchanges

• Exchanges are subject to product availability.
• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

• If you receive a defective or incorrect product, contact us within 7 days of delivery.
• For U.S. Customers: We will cover return shipping costs and customs fees for defective or incorrect products.

7. Refund Denial

We reserve the right to deny a refund if:

• The return is initiated outside the 30-day timeframe.
• The item is not returned in its original condition.
• No proof of purchase is provided.

8. Legal Compliance

This Return Policy complies with Canada’s Consumer Protection Laws and U.S. Federal Trade Commission (FTC) guidelines to ensure your rights as a consumer are protected.

9. Contact Information

For questions or assistance with returns, please contact us