Shipping Policy

Effective Date: 01.01.2025

At 3Wickets, we are committed to providing a seamless shopping experience by ensuring your orders are shipped efficiently and delivered on time. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your purchases.

1. Shipping Locations

We currently ship to:

• Canada: All provinces and territories.
• USA: All states, excluding Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam). We do not ship to APO/FPO addresses.

If you require international shipping beyond these locations, please contact us for assistance.

2. Processing Time

• Orders are typically processed and shipped within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Delivery times vary based on the destination:

• Within Canada: 3-7 business days.
• Within the USA: 5-10 business days.

Note: Delivery times may be affected by factors such as weather conditions, customs processing, carrier delays, or high order volumes during holiday seasons.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
• Free shipping may be offered on orders exceeding a certain value (e.g., Free shipping on orders over $100).

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment. If you do not receive this email, please contact us at [Insert Email Address].

6. Customs and Duties (For USA Orders)

For shipments to the USA:

• Customers are responsible for any applicable customs duties, taxes, or import fees.
• These charges are determined by U.S. Customs and must be paid upon delivery.
• We recommend checking your local customs policies for further information.

7. Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us, and we will work with the shipping carrier to resolve the issue.
• For lost shipments, claims must be filed within 14 days of the expected delivery date. If the claim is approved, we will issue a refund or replacement based on the circumstances.

8. Incorrect or Incomplete Addresses

• Please ensure that all shipping details are accurate when placing your order.
• If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping charges to resend the order.

9. Damaged Items

• If your order arrives damaged, please notify us within 7 days of receipt.
• Include photos of the damaged item and packaging for us to process a replacement or refund.

10. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page.

11. Liability Disclaimer

We are not liable for delays caused by factors beyond our control, including customs clearance, carrier delays, or natural events.

Contact Information

For questions or concerns about shipping, please contact us